How we collect, use, and protect your information when you shop with HydroFit.
Last updated: July 23, 2026
The short version: we collect what we need to fulfill your order and run our store, we never sell your personal information, and you can ask us what we hold about you at any time.
HydroFit sells water-weight training equipment: water-filled tubes, spheres, vests, and balls whose shifting weight trains balance and functional strength. This policy covers our online store, checkout, and the emails we send you. When you buy from us or browse our store, this is what happens with your information.
To fulfill your order we collect your name, email address, shipping and billing address, phone number, and order details. Payment is handled by our payment providers; we never see or store your full card number.
When you browse the store we collect standard device information: IP address, browser type, pages viewed, and how you arrived. If you write to us, we keep the conversation so we can help you next time.
We use your information to fulfill and ship your order, send order and delivery updates, answer your questions, screen orders for fraud, and improve the store. If you opt in to marketing emails, we use your email address for those too. You can unsubscribe with one click at any time.
We share your information only with the services that run the store: Shopify (our commerce platform), payment providers, shipping carriers, and analytics tools. Each receives only what it needs to do its job. We never sell or rent your personal information to anyone.
We use cookies to keep your cart working, remember your preferences, and understand how the store is used. Essential cookies are required for checkout to function. You can control or delete cookies in your browser settings; the store works without the non-essential ones.
Shipping is free on every order. If you decide to return a product, you get a full refund and pay only 20% of the return shipping; we cover the rest. The refund goes to your original payment method. Full details are on our Shipping & returns page and in our terms & conditions.
We keep order records to process returns, handle warranty claims, and meet tax and accounting requirements.
We keep order records for as long as tax and accounting laws require. Marketing data is kept until you unsubscribe. Support conversations are kept while your question or claim is open and for a reasonable period after.
Depending on where you live, you have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict how we use it. To exercise any of these rights, contact us and we will respond within the timeframe your local law requires. You also have the right to complain to your local data protection authority.
We sell worldwide. Your information may be processed in countries where our service providers operate, including the United States. Where required, we rely on recognized safeguards for these transfers, such as standard contractual clauses.
Our store is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us their information, contact us and we will delete it.
If we change this policy, we update this page and the date at the top. For significant changes, we notify you by email if we have your address.
